FAQs

Our products are sold as new. Any different condition must be clearly disclosed before purchase. Please check the product listing for the exact model, specification and included accessories.

Start with your budget, the games or applications you use and your preferred resolution. If you need help comparing products, email us with those details and the models you are considering.

Contact us before ordering with the exact model numbers of your existing components and the product you want to add. Relevant details may include your motherboard, processor, case, power supply and memory. We will help clarify the listed specifications and any compatibility questions we can verify.

Plug types, keyboard layouts and regional specifications depend on the exact model. Check the listing and contact us before purchase if the information you need is not stated. Do not assume that every model has the same regional configuration.

The product description identifies what is included. Some images show a complete setup or optional accessories for illustration. If you are unsure about a cable, stand, peripheral or other item, ask us before ordering.

Choose your product and variant, add it to your basket and proceed to checkout. Review your contact details, delivery address and total before completing payment. Keep your order email for future reference.

Available payment methods and the transaction currency are displayed at checkout. Options may vary by location. Your bank or payment provider may apply its own currency conversion or foreign transaction charges.

Review the total and delivery information before completing checkout. Any shipping charges payable to us are shown before purchase. For cross-border orders, the applicable information will explain whether destination taxes and import duties are included or payable separately.

Check your spam or junk folder and confirm that you used the correct email address. If you still cannot find it, contact support with your name, the email used and the approximate order date. If a payment appears pending, contact us before placing the same order again.

Contact us as soon as possible with your order number and the change you need. Changes may not be possible after dispatch. If the order is already on its way, we will explain the applicable cancellation and return process. See our Return & Refund Policy.

We serve the United Kingdom and eligible European destinations. Enter your address at checkout to see the available shipping options. If no option appears, contact us before ordering.

Refer to the processing and delivery estimate provided before purchase. Timing depends on availability, destination and the selected service. If you need an item for a specific date, contact us before ordering to check whether that date can be agreed.

Our shipping partner is CHX Transportes. Following order confirmation, we share tracking details once the shipment has been booked and the information is available. Use the tracking link supplied in your shipping notification.

A label can be created before the carrier collects the parcel, and tracking depends on carrier scans. If your shipment has not progressed as expected or has passed its delivery estimate, contact us so we can investigate.

Check the delivery details and ask anyone you authorised to receive it. If the parcel is still missing, contact us promptly with your order number. We will investigate with the carrier; a delivered status does not automatically close your enquiry.

Contact support with your order number and a description of the issue. Photos of the item and packaging can help. For an incomplete order, check whether your dispatch notification lists separate parcels. We will explain the next steps once we review the details.

We offer a 30-day returns promise for eligible items, subject to the conditions in our Return & Refund Policy. This promise is additional to your statutory rights. The policy explains item condition, exceptions and how to notify us.

Email support@xtreamgear.co.uk with your order details and the item you wish to return. For eligible returns, we provide a prepaid label or arrange collection. Please agree any independently arranged courier service with us before paying for it.

Back up your files, sign out of accounts, remove activation locks and erase personal information where safe and practical. Remove your SIM or memory cards and include the accessories supplied with the product.

Pack the item securely. If a fault prevents you from resetting the device, tell us before sending it. Do not post a device with a swollen or damaged battery; contact us for instructions.

Timing depends on the type of return, as explained in our Return & Refund Policy. Refunds are issued to the original payment method unless otherwise agreed. Your payment provider may take additional time to display the funds after we issue the refund.

Refer to the warranty information on the product listing and the documentation supplied with your purchase. Coverage and claim arrangements depend on the product and warranty provider. Contact us before purchase if you need confirmation for a specific model.

Contact our support team with your order number, product model and a description of the fault. Include any relevant error messages or troubleshooting already attempted. We will explain the appropriate next steps. Manufacturer warranty support does not replace your statutory rights against the seller.

We operate online. Please contact us before visiting or arranging collection. Our business address is not an advertised walk-in collection point, and returns may need to be sent to a different destination.

Website live chat is available 24/7. Enquiries requiring an order investigation or specialist assistance may need follow-up by email. This does not mean telephone service, dispatch or warehouse processing operates around the clock.